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How do I contact MaiTai?

Los Angeles Showroom Walk-Ins Welcome

Business Hours:

M ~ F 8:30am ~ 5:30pm Pacific Standard Time

1100 S. San Pedro St. #A-5
Los Angeles, CA 90015
T. 213.748.5511
F. 213.748.1511

How can I gain access to MaiTai's website?

Please register by clicking on the My Account icon on the top right of our website, and provide us with your business information. After you register, please allow up to two business days for you to gain access. During this time, we determine if you are eligible. If you need immediate assistance, contact us at or 213.748.5511

How can I unsubscribe from receiving emails from MaiTai?

Please email us at with the subject titled UNSUBSCRIBE, and we will gladly remove you from our list.

How do I receive special offers from MaiTai?

Please register on our website to get up-to-date news about new products and special sales.

What do I do if I forget my user ID and password?

Please send us an email at or call us at 213.748.5511

What if a store near me carries MaiTai? What do you do in this situation?

We try our best to protect the interest of our loyal customers. We will try to not sell the same style in the same color to a competing store in the area. We recommend ordering styles that you are interested including immediate styles and future deliveries.

What forms of payment do you accept?

Credit card (VISA, MasterCard, American Express, Discover and more), Paypal, Amazon Payments, Credit Card on File (Please email/fax us the credit card form)

Do you accept credit card information over the phone?

Because of the increasing problem of identity theft, we do not accept this information over the phone. We need a form with all pertinent information including the signature of the cardholder.

Are we charged ahead of time for future orders, or as they come in?

We charge only for orders that are physically available and ready to ship.

What is your cancellation policy?

Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to cancel your order.

What is your returns policy? How do I make a return or an exchange?

Once you receive your merchandise, please check the contents immediately. All requests for returns must be submitted via email, phone, or fax. (, phone: 213.748.5511, fax: 213.748.1511 )
We will only consider return requests for damaged and miss-shipped items. No returns will be accepted without prior written authorization and without an RA number.

Is there a minimum that needs to be purchased?

There is $50 minimum order requirement for shipping.

What sizes do you carry?

We carry XS, S, M, L, XL, 1XL, 2XL, 3XL. Please refer to our size chart for reference.

What is a pre-pack?

For most of our styles, our pre-pack consists of 3 pcs (1-small, 1-medium, and 1 large) for the Young Contemporary line and 3 pcs (1-1XL,1-2XL, and 1-3XL) for the plus size line per style, per color. We may have odd packs consist of different pack ratio, so please read the pack information carefully before placing order. Unfortunately, we cannot make any changes to the pre-pack, i.e. reduce quantity or exchange sizes.

Does Mai Tai sell broken packs?

No. We sell only pre-packs.

Can you hold my merchandise that is in stock until I'm ready to take it?

We cannot hold merchandise that is ready to ship. Because our inventory is constantly changing, we recommend taking your merchandise as soon as it becomes available to ship.

Can I combine multiple orders or add additional items to my order once it has been placed?

Please note that once your order is submitted, we begin processing your order, which entails a number of steps. You may add additional items to your order, but this may delay the shipping of your order. Please contact us ( or 213.748.5511) to discuss.

The item I want is out of stock. What can I do now?

You can contact us via e-mail or phone ( or 213.748.5511). We can check to see if a few packs are still available.

What is a back-order?

We sometimes have merchandise for sale that has not yet been received at our distribution center or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.

Do you charge sales tax on any item?

We do not. We only add shipping charges to the order.

Do I have to pay for shipping?

Yes, we add shipping costs to every box that is shipped. The freight cost depends on the weight of the box and the destination. You may provide us with your UPS account information if you would like the freight cost to be billed to you.

How soon will my order be shipped?

We ship within 24 hours excluding weekends and holidays pending items are in stock and once payment information is received, i.e. completed and signed credit card authorization forms.

How can I request expedited shipping, i.e. I need it tomorrow, or by Friday of this week?

Please make sure you specify shipping transit times by choosing the correct one when you place your order (UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air). You can also send an e-mail (, call us (213.748.5511), and/or add a note/remark when you place your order on-line.

How do I change the shipping address?

Please make the changes when you check-out. This is very important. We want to make sure your order ships to the correct address which may be different from your billing address or your previous shipment address.

What is the procedure to ship internationally?

We ship using UPS domestically and internationally, but because of the high cost of using UPS internationally, most of our customers have set up a freight forwarder for their orders.

How often are the styles updated?

We update our styles and inventory daily, so it's best to visit our website everyday to see our newest additions.

Can I use the pictures on your website?

The pictures are only available to registered customers who have placed an order of the specific styles. Otherwise, if you would like to gain access to the pictures, please contact us at or 213.748.5511