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When you place an order, you will receive an email receipt of your order.

If we encounter a problem while processing your order, you will receive an email from us detailing the problem and possibly requesting further information.

We cannot take responsibility for delays to orders caused by payment transaction delays.

Once you receive an email with your tracking number from www.maitaiwholesale.com, you can go to My Account to view the order status. Go to www.ups.com anytime to view and monitor the status of your shipments by inserting the tracking number supplied.

Shipping times will vary based on the service selected at checkout, please refer to our Shipping section for more information.